RENAULT Accident Repair Centre

We never forget the trust you placed in us when you bought your vehicle, our complimentary Renault Accident Aftercare service is part of our after sales commitment to you.

RENAULT Accident Aftercare provides you with:

  • A replacement vehicle during the repair process.
  • Assurance that your damaged vehicle will be directed to an approved repair centre.
  • Representation in dealing with insurers.
  • Access to professional legal advice for any uninsured loss or compensation queries.
  • 24/7 support, every day of the year.

Your RENAULT is in safe hands.

By calling our RENAULT Accident Aftercare team we'll ensure that your car goes to an approved repair centre guaranteeing that it receives the specialist and technical expertise that it needs and deserves.

RENAULT trained technicians understand your car's complexities and know how to repair them correctly first time. They'll always use genuine parts and RENAULT approved repair methods.

So you can be sure that your RENAULT is returned to its pre-accident condition without compromising its safety or integrity. Your RENAULT is a technologically advanced and complex machine, so why leave anything to chance?

To arrange your temporary replacement vehicle following an accident call 0845 052 9852.

WHAT WE DO


If we consider you were not at fault for the accident and there is an identifiable insured third party we will:

  • Recover your damaged vehicle to an approved repair centre if it is not legally driveable;
  • Oversee the management of the repairs;
  • Arrange the only estimate you need to proceed with the repairs;
  • Depending on your own vehicle, provide a replacement vehicle on a "like for like" or "category equivalent" basis while yours is being repaired;
  • Manage the communication with the various parties in the claim, including insurance companies, third parties, witnesses etc.;
  • Help you claim any "uninsured losses"
  • These might include an insurance policy excess, hire charges, loss of earnings, loss in value of your vehicle, etc.
  • If required for your claim, provide access to legal advice from a nationwide panel of specialist solicitors.

Even if you do not qualify for the non-fault service, we still may be able to:

  • Recover your damaged vehicle to an approved repair centre if it is not legally driveable;
  • Oversee the management of the repairs;
  • Liaise with your insurance company and provide the only estimate you need to proceed with the repairs;
  • Provide a replacement vehicle while yours is being repaired for up to 21 days or the duration of the repair, whichever is the shorter.

To qualify for this service where you are at fault for the accident:

  • You must be registered for the Accident Aftercare Service;
  • You must have your vehicle repaired at our approved repair centre;
  • Your first point of contact must be using the 24/7 telephone number (0845 052 9852);
  • You must call the 24/7 telephone number within 8 working hours of having the accident to report the fault accident and request a vehicle;
  • You must arrange for comprehensive insurance for the replacement vehicle for the duration of the loan and provide evidence of the same;
  • The damaged vehicle must have been roadworthy and legally driveable and must not have been driven contrary to the road traffic laws at the time of or leading up to the accident;
  • The driver of the vehicle must have been legally entitled to drive the vehicle at the time of the accident.