What do you get with the Audi Service Account?
• All lights
• Warning lamps
• Bodywork check for damage
• Windscreen wash/wipe system
• Wiper blade condition and park position
• Headlight washer system
• Mirrors – visual inspection/check heating if applicable
• Screen wash top-up
• Check and grease door locks and bonnet catch
• Oil and filter change
• Check condition and tension of auxiliary drive belt
• Battery check
• Coolant level check
• Clutch and hydraulics fluid level check
• Air filter clean or replacement (if necessary),
• Fuel filter (diesel only) or spark plugs (petrol only) replacement
• Power steering fluid and washer fluid check and top-up, if necessary
• Front and rear brake pads/discs thickness and condition check
• Engine, gearbox, steering and suspension check
• Exhaust system – visual check for leaks and damage
• Brake system – visual check for leaks and damage; under-body visual check for damage, loose securing parts and for security; front and rear axle check (quattro models only)
Audi Service Account Terms and Conditions
1. In this Contract:
a) “Accelerated Payment” means any payments due pursuant to clause 13.
b) “Authorised Repairer” means Dundee Audi, Kings Cross Road, Dundee, DD2 3PT or Aberdeen Audi, Abbotswell Road, Aberdeen, AB12 3AD.
c) “Balance” means the sum paid by the Customer at any time towards the Total Payment, less any Service Cost(s) and Management Fee(s) due at such time. For the avoidance of doubt, this excludes any Promotional Contribution.
d) “Contract” means this contract between the Customer and the Dealer whereby the Dealer agrees to provide the Services subject always to these Terms and Conditions.
e) “Customer” means the person named on the front page of this Contract for whom the Dealer has agreed to perform the Services.
f) “Dealer” means the motor dealership named on the front page of the Contract.
g) “Dealer Group” means the Dealer and all other motor dealers forming part of the same group of companies as the Dealer.
h) “Deposit Payment” means a sum payable (if any) by the Customer towards the Total Payment, payable on the date of the commencement of the Contract.
i) “Direct Debit Payment Scheme” means the facility offered to the Customer to pay towards the Total Payment due by way of monthly Direct Debit payments payable on the day of each month specified on the front page of this Contract.
j) “Management Fee” means a fee payable to the Service Plan Provider by the Dealer in respect of costs incurred in the administration of the Contract.
k) “Manufacturer” means the manufacturer of the Vehicle.
n) “Service Cost” means the cost of parts and labour incurred by the Dealer or Dealer Group in the provision of the Services.
o) “Service Account Provider” means Dundee Audi, Kings Cross Road, Dundee, DD2 3PT or Aberdeen Audi, Abbotswell Road, Aberdeen, AB12 3AD.
p) “Service(s)” means the routine maintenance services relevant to the Vehicle at the appropriate service intervals as specified in the Service Specification.
q) “Service Specification” means the Manufacturer or Dealer recommended service intervals and operations for the Vehicle current at the date of this Contract. For the avoidance of doubt, the Dealer retains the right to specify the applicable service intervals and operations.
r) “Direct Debit Payments” means the monies payable by the Customer towards the Total Payment, from time to time in accordance with the Direct Debit Payment Scheme.
s) “Total Payment” means the total sum payable by the Customer pursuant to this Contract as specified overleaf, as varied by changes to VAT (if any).
t) “Vehicle” means the motor vehicle more fully described on the front page of this Contract.
In consideration of the Total Payment made by the Customer to the Dealer, the Dealer agrees to provide the Services up to the value of the Service Cost.
The Customer agrees to make all Direct Debit payments as they fall due for payment on the dates specified on the front page of this Contract.
The Dealer’s liability in respect of the Service is limited to providing vehicle servicing in accordance with the Service Specification for the relevant service interval.
Any additional work carried out and/or materials supplied by the Dealer not included in the relevant Service will be the responsibility of the Customer and will be payable on collection of the Vehicle.
Failure by the Customer to make payments due pursuant to the Direct Debit Payment Scheme shall entitle the Dealer to terminate this Contract and the Dealer’s obligations under the Contract shall cease immediately. Any monies standing to the Customer’s credit will be applied to the payment of any outstanding Management Fees and thereafter will be applied to any outstanding Services Costs owed to the Dealer.
In the event that the Service Cost benefit received by the Customer prior to such termination exceeds the payments made by the Customer, the Customer shall remain liable for the outstanding amount and shall make immediate payment to the Dealer of any balance due.
The Dealer’s obligations under the Contract will cease once all the Services have been provided pursuant to the Service Specification or the Customer or Dealer cancels the Contract whichever is the earlier.
The Customer may transfer the Balance to a new Contract with the consent of the Dealer or to a new owner of the Vehicle without additional charge.
In the event of a transfer of the Balance to a vehicle which has higher Service Cost(s) than the Vehicle then the Customer will be advised of any change in the Total Payment and any payments made under the Direct Debit Payment Scheme will be adjusted accordingly. The Customer will be notified by Dundee Audi or Aberdeen Audi of any change in writing.
If the Customer wishes to cancel this Contract, written confirmation is required from the Customer stating the Account Number, Vehicle registration and Customer name and address. Any Balance due to the Customer will be paid by Dundee Audi or Aberdeen Audi within 28 days.
The Dealer’s Standard Terms and Conditions is contained in the service account agreement provided to the customer at time of sale and shall apply to all vehicle servicing work carried out by the Dealer pursuant to this Contract.
Any payments due pursuant to the Total Payment have been calculated on the basis of the Service(s) occurring at the time intervals specified in the Service Specification. The Dealer or Dealer Group reserves the right to require an Accelerated Payment from the Customer in the event of the Vehicle being presented for Service earlier than the time intervals specified in the Service Specification or the mileage exceeding the Manufacturer’s recommended service interval mileage per annum.
Any such Accelerated Payment will be requested by the Dealer at the time the Vehicle is presented for Service, but will not affect the amount of the Total Payment (and so the amount of each of the remaining Direct Debit Payments will then be reduced by Dundee Audi or Aberdeen Audi to reflect the Accelerated Payment). This Contract only obliges the Dealer to provide Services up to the value of payments made to date by the Customer under the Contract.
The Customer is reminded that if the Vehicle is still covered by the contractual warranty which came into force on the first registration then the continuing validity of such warranty may be affected if the Vehicle is not serviced at the time and mileage intervals appropriate to it. On purchase of the Dundee Audi or Aberdeen Audi service account agreement, all vehicles will be set to the fixed service regime as per manufactures guidelines.
If a Service is due in respect of the Vehicle then it is the responsibility of the Customer to arrange for that Service to be carried out regardless of whether the payments made to date under the Contract are sufficient to pay for the cost of the Service.