As a wholly family owned company, we operate our business in accordance with an agreed set of core values, which address how we deliver value to both the communities in which we operate and to our shareholders. These core values also drive how we interact with a range of stakeholders, including our customers, colleagues and suppliers plus franchise, banking, funding and property partners.
Our mission statement is “To Deliver an exceptional experience that customers trust and advocate, by working as a family” Our P.R.I.D.E. core values can be summarised as :
|Be committed. Be a local hero. Show pride in what you do.
|Make a difference. Be accountable. Celebrate success and learn from mistakes.
|Respect customers. Always be the best you can be. Work as a team.
|Deliver on your promises. Be transparent and trustworthy. Have a positive outlook.
|Show initiative. Pursue growth and learning. Be resourceful.
Our Board of Directors is made up of our Chairman, Group Managing Director, Group Finance Director, HR Director and two non-executive Directors. John H S Clark as Chairman and Christopher J Clark as Group Managing Director are each registered at Companies House as a Person of Significant Control, across this company and all subsidiaries thereof, given that they own more than 25% of the shares of this company. Our Group Finance Director is a member of the Institute of Chartered Accountants of Scotland. Our HR Director is a Fellow of the Institute of Personnel & Development. Both our non-executive Directors hold formal accounting qualifications plus they also offer the benefit of many years of multi-franchise motor trade experience.
John H S Clark and Christopher J Clark are also Directors of all of our wholly owned subsidiaries, where they are supported by five Franchise Directors. The duly registered identities and contact details of these individuals is also promoted to customers via our internet website.
Our statutory boards are supported by our Operations Board, which includes representation from all operating divisions as well as our central support services team. Specialist knowledge on each of Finance and Insurance operations, Human Resources and Marketing is provided by a group level director.
Holdings, Subsidiary and Operations Board appointments are discussed with and ratified beforehand by our Chairman and Group Managing Director. When appointed, Directors attend an induction event where their legislative and fiduciary duties are set out and reviewed, including the obligations under paragraph 1 (a) to (f) of section 172 of the Companies Act 2006.
The remuneration of all Board members is reviewed each year, as is that of all dealership senior management team colleagues. Monthly, quarterly and post year-end payments against these plans are measured and monitored by the Group Managing Director and Group Finance Director. These payments reflect a mix of performance related rewards which are linked to both quantitative trading results thresholds and qualitative objectives which include customer satisfaction survey and franchise partner scorecard results as well as colleague communication and motivation measures.
We provide a range of optional lifestyle choice benefits to our team members, including defined contribution pension, private medical insurance and cycle to work schemes. We also provide death in service life insurance cover to all employees.
Our minority shareholders plus banking and finance house funding partners receive regular updates on key performance indicators, plus forecast and actual trading results as well as financial liquidity. Our dealership management teams receive regular topical briefings from their respective Franchise Directors. The Chairman and Group Managing Director also support regular site visits as well as the annual group management conference and recognition awards ceremony.
Whilst we sell to customers throughout the UK, all of our operations are based entirely in Scotland. We do not operate any offshore companies, trusts, or bank accounts. Customer satisfaction is closely monitored via daily, weekly, and monthly measurement through a mix of online feedback channels and franchise partner surveys.
We support a variety of initiatives which seek to support the communities in which we live and work. These include local and regional level charity fund raising exercises as well as various community engagement sponsorships.
Further examples of how we as a Board address our corporate governance duties can be found within both the Coronavirus Pandemic and Opportunity and Risk sections of our audited statutory accounts.