Protective Measures


As we all return to the new normal, there will understandably be some reservation about getting out and about in a safe manner. Therefore, at the John Clark Motor Group, we are doing everything we can to safeguard our customers when they are doing business with us and ensure our staff feel comfortable and confident while at work.

Our main goal is to continue to offer a great customer experience while adhering to the government’s guidelines. We have always run a personable and customer focussed business which we wish to maintain but in order to ensure our staff feel comfortable being at work and you feel assured doing business with us, we have felt it necessary to add in some new sales and service processes.

Below are a few videos that highlight some new processes in terms of contactless vehicle handovers which we aim to offer in the future, home delivery test drives and finally the options available to you if your car requires work in the workshop. We are also thoroughly cleaning and sanitising every customer vehicle, so you do not need to worry when your vehicle is returned to you. Our home delivery handovers are available now, we will confirm when dealership contactless handovers are live.

So what else have we changed?

Customer Care Handover

Protect

  • 2m social distancing markers throughout the dealership to help staff and customers adhere to government guidelines
  • Protective screens at our service advisor desks
  • Protective clothing equipment for all customer facing staff, technicians and valeters
  • New processes designed to reduce number of customers on site at one time – such as the Express Safe Service
  • Sanitisation programme for all vehicles
  • Trained all staff to ensure they know how to protect themselves and our customers when on site
  • Sanitisation points at the entrance to the dealership and throughout facilities
  • Daily temperature screening for all staff operating in a site

Contactless Dealer & Customer Processes

  • Offering on line buying at john-clark.co.uk
  • Designed a contactless service programme to safeguard customer and staff well being
  • Offering home delivery 24 hour test drives which will be unaccompanied
  • Contactless car handovers – adhering to government guidelines
  • Encouraging card only payment over the telephone or on a sanitised PDQ machine
  • Offering virtual sales appointments
  • Videos of vehicle and virtual test drives when required
Customer Handover