Next
Prev
Buy Online from your Home Reserve new and used vehicles or apply for finance or buy outright for used models
Home delivery test drives & handovers or click and collect You decide how you want to do business with us, either in person or from a distance
Reserve online for only £99 Reserve a vehicle for 48 hours to ensure you do not miss out on your dream car

​COVID-19 – Q&A About Your Vehicle


​​

My car needs and MOT – how can I book this into the workshop?

Please be aware the government stated that from the 30th March all vehicle owners were granted a six-month exemption from MOT testing. Therefore, please do not be concerned if your vehicle is due to run past its MOT date. If you wish to book your vehicle in to our workshop, please give our Customer Care Centre a call on 01224 407407 and they will schedule a future booking for you.

My car has a warning light and I am not sure what to do as the dealership is closed?

If you are concerned about any safety aspect of your vehicle please contact our Customer Care Centre on 01224 407407 and they will be happy to advise you of the best course of action, dependent on your circumstances. We are operating several Emergency Hubs across our group which are predominantly aimed at keeping “Blue light” key workers vehicles safe and mobile, but we would also work on any customers vehicles if it required attention for a safety matter. If the warning light is not a safety matter, we will happily book your car into our workshop today for a future date from the 14th April.

My windscreen is cracked – what do you advise I do?

First and foremost you need to speak with your motor insurer as they will be able to advise you about your policy entitlement and any costs.

We are operating several Emergency Hubs across our group which are predominantly aimed at keeping “Blue light” key workers vehicles safe and mobile, but we would also work on any customers vehicles for extenuating circumstances or safety related issues. It will be reviewed on a case by case basis but be aware that it can be dangerous to drive with a cracked windscreen.

Please contact our Customer Care Centre on 01224 407407.

My warranty runs out over the next 4 weeks – what should I do? Can I extend it?

If you would like to have your warranty extended, we would be happy to help, so please contact 01224 407407 and they will direct your call to a member of the team working from home that will be able to help you.

I have a flat tyre but need to use my car – what do I do?

We would advise that you order your tyres with the dealership that has been servicing your vehicle and we will discuss the best course of action to have the tyre fitted correctly. Please be aware however, that all action would need to be undertaken with the social distancing and sanitisation methods advised by the government.

We are operating several Emergency Hubs across our group which are predominantly aimed at keeping “Blue light” key workers vehicles safe and mobile, but we would also work on any customers vehicles for extenuating circumstances. It will be reviewed on a case by case basis.

Please contact our Customer Care Centre on 01224 407407.

I need to tax my car but can’t as the MOT expired while I’ve been self-isolating – what should I do?

The DVLA have stated that they will allow vehicles to be taxed even if the MOT has expired and is subject to the six-month extension granted by the government. Please note you can tax your car:

I am keen to contact my finance company to arrange a payment holiday on my vehicle – who should I contact?

As a duty of care to our customers, we have spoken with our finance providers extensively and they advised customers seeking a finance payment holiday should contact the finance company’s customer service helpline. Each case will be assessed individually by the finance provider, however, please be aware that they are experiencing a high number of calls in this current climate.

If you have any further queries, please contact 01224 407407 and you will be directed to the best person at John Clark Motor Group to help you.

What do I do if my PCP comes to an end when the car dealerships are closed?

Normally there would be two options available to you when a PCP reaches a conclusion. You can either hand the car back without making the optional final balloon payment and purchase a new car or you make the final balloon payment and keep the car, thereby taking complete ownership.

If you wish to hand the car back, we advise you speak with the dealership that supplied you with the car initially and they will advise you of the best course of action. Please contact our Customer Care Centre on 01224 407407 and they will put you into contact with one of our sales experts that are currently working from home.

If you would prefer to make the balloon payment and keep the vehicle, please contact our Customer Care Centre on 01224 407407 who will happily put you in touch with our working from home sales team responsible for the dealership that the car was purchased from. The sales team will then advise the best way to proceed with the payment.

I have a complaint about your one of our dealerships and/or the serviced provided – what should I do now that the dealerships are closed?

We would advise that you refer to our complaints section on our website by clicking here. A member of the team will then be in touch to help you, but please bear with us as we are experiencing a high number of queries at present.

I would like to buy a new car, but how can I proceed with this with the current lockdown and dealerships being closed?

Despite our showrooms being closed, we still want to help customers with their vehicle requirements, both sales and aftersales, therefore we have a reduced number of staff working from home to answer any questions. If you have interest in purchasing or configuring a new vehicle, please contact our Customer Care Centre on 01224 407407 and they will put you in contact with the with the correct person to discuss your enquiry.

The sales team will be a little restricted in terms of what they can deliver whilst the government have enforced a lockdown, however they will use video and imagery to provide you with as much information as possible.

I would like to buy a used car, but how can I proceed with this with the current lockdown and dealerships being closed?

The group has an extensive range of used cars, approximately 2500 vehicles in stock, and they are all available to purchase or reserve on our e-commerce website, plus you can get home delivery for free within a 40 mile radius of the dealership. You can carry out the following on the e-commerce platform:

  • Browse 2500 used cars
  • Get a quote for a part exchange
  • Stipulate collection or delivery
  • Reserve a vehicle for £99, apply for finance or pay for the vehicle in full

Or should you wish to speak to someone, we have a small number of sales experts working from home who would be happy to help. You can contact our Customer Care Centre on 01224 407407 who will be able to put you in contact with the correct person to discuss your enquiry.