Your easy steps to buying your next used vehicle online John Clark gives you the ability to take more control of your vehicle buying journey – all from the comfort of your own home. Browse through hundreds of vehicles from our franchises across Scotland. Our Live Chat team are able to assist and support you in your journey, whether that’s putting down an online deposit, applying for vehicle finance or wanting to purchase a vehicle outright.
Step 1: Browse
Step 2: Quote
Step 3: Part Exchange
Step 4: Apply

We understand that while purchasing your next vehicle online has many advantages you may have a few questions. Therefore, before you progress please see a few frequently asked questions below to give you peace of mind.

Buying My Used Vehicle Online

I want to buy my vehicle online but can I speak to anyone?

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We are here to help you with any questions, and you can either speak to us over the phone, email us or use our live chat service


How secure is your online deposit process?

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We use the secured verified payment provider Stripe which utilises encrypted software protecting your card payment details. Stripe handles billions of pounds worth of transactions each and every year and is used by some of your favourite companies including Spotify, Uber, Booking.com and Amazon, so you can rest assured you're in good hands. You can find out more about Stripe by clicking here. We do not store any of your card details.

What can I do online?

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This online service enables you to:

  • Browse all our used stock to find a vehicle that suits you. You can either search based on your specific vehicle requirements, such as brand, model, age, engine size and colour to name a few or on your budget, and your preferred payment type – finance or pay in full.
  • Part Exchange - You can get a quote for your part exchange, if you wish to include this in your deal, if not simply skip this step.
  • Collection or Delivery - You can stipulate whether you would like to collect the vehicle from the dealership or have it delivered to your home.
  • Quote– View your final quote and amend elements to suit your requirements. At this stage you can choose whether you want to reserve the vehicle, purchase it in full, our buy through finance, PCP and HP.
  • Finance Application – If you are progressing with a finance application simply complete the finance application form on line with your personal details and within 30 seconds you will receive a notification stating your finance is confirmed or is pending approval. If you have any concerns please contact the dealership.
  • Create an Account – you can also create an account which enables you to:

Reserve / Purchase in Full – if you are purchasing online or reserving the vehicle you will be asked to provide your personal details, address and payment card information. When you click Submit Payment Now, your card will be debited immediately.

  1. Save your vehicle quotes, part exchange and order details
  2. Save your finance application and resume at a point that suits you
  3. Access from anywhere - whether on the go or within our dealerships

Communication – Communication – Regardless of whether you reserve, purchase or finance your next vehicle – the dealership team will be in touch with you within 2 hours (business working hours) and email confirmations will be sent immediately after you have progressed your payment/finance application.

If you have any queries regarding the above or more questions then please feel free to contact us at the dealership.

What happens when I reserve a vehicle online?

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If you decide you want to reserve a vehicle online you will be asked to provide some of your personal details, your address and your payment card information. Once you have completed this information and clicked on ‘Submit Payment Now’ your card will be debited immediately with the full reservation fee - £99.

You will then receive an email from us that acknowledges receipt of your payment, however please note that this is not an acceptance of your order as we will need to ensure that the vehicle has not been sold at the dealership while you have completed he online process. Once this has been clarified we will send you an order confirmation email.

The vehicle will be reserved for a total of 48 hours and a member of the sales team will be in touch with you to discuss next steps, such as a test drive. This will normally happen within 2 hours (business working hours) of you submitting the reservation. If during this time we have not been able to contact you to proceed with the sale then the vehicle will be reverted to the status of ‘on sale’ once the 48 hour period is complete.

If you decide you do not wish to progress with the reservation you will need to contact the dealership and request a refund. We will require this in a written form for our records and at this point we will be able to refund your payment, which will normally take between 5 to 10 working days.

Can I buy new and used vehicles online?

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At this stage you will only be able to purchase used vehicles online although we are working towards adding new vehicles to our platform.

What happens if I want to buy my vehicle online?

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Please refer to the What can I do online? Question for the details of the process.

Once you have selected the vehicle you wish to purchase, confirmed whether you wish to finance the vehicle or pay in full, you will have a chance to review a final quote. At this point you will be required to submit some of your personal details, address and payment card information. Clicking on ‘Submit Payment Now’ will result in your card being debited the amount that is stated clearly on the Final quote and detailed as ‘Vehicle Price to Pay Today’.

You will then receive an email from us that acknowledges receipt of your payment, however please note that this is not an acceptance of your order as we will need to ensure that the vehicle has not been sold at the dealership while you completed the online process. Once this has been clarified we will send you an order confirmation email.

At this point a contract has been formed between us and the customer. The dealership will discuss next steps with you such as the information that will be required at handover, your part exchange and your delivery/collection dates and preferences.

Are the vehicles on your website priced the same as vehicles in the dealership?

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Yes our vehicles are priced the same across the website and within our dealerships.

Can I buy vehicle protection or accessories online?

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If you are interested in purchasing vehicle protection or accessories please discuss this with your dealership.


Paying For My Vehicle ​

I have some questions regarding my finance purchase. Who should I speak to?

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​We would be happy to talk to you regarding any questions you have about financing your vehicle purchase. Get in contact with a member of the dealership team that is stocking the vehicle you are interested in or use our live chat service.

Please click here to see an explanation of our finance options.

Can I use dealer finance to pay for my vehicle?

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Yes you can purchase your vehicle with dealer finance. Please see the BUYING MY VEHICLE ON FINANCE FAQ section.

How do I get my finance settlement?

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We can help you with this. One of our sales team will be able to obtain your settlement figure on your behalf with just a few details from yourself. Get in contact with a member of the team now by visiting the Contact Us section of the website.

Can I pay for my vehicle in full online?

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​Yes you can pay for the vehicle in full online with our secure system. Please refer to the Question on What happens if I want to buy my vehicle online?

Who is my finance agreement with?

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​Our primary lenders for all John Clark Motor Group Online finance is Alphera Financial Services and Black Horse Limited. If you are declined with an online lender, we can contact you to discuss alternative lenders.

How long does my finance application take to process?

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When you have completed the finance application and submitted the form it will be processed immediately and normally the results will be posted within about 30 seconds. At which point the system will either confirm your application as successful or pending approval.

On some occasions the lender may require additional information to help secure the finance. If this is the case, we will discuss it with you and once all criteria has been met we will be in a position to progress your finance application.

What if I am declined finance?

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​If you are declined finance from our online finance lender, we will offer you an alternative. We have a number of lenders that we work with however we are limited to these companies only.

Part Exchanging My Current Vehicle

Can I use my part exchange as my deposit for my vehicle purchase?

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Yes, you can use your part exchange as all or part of your deposit towards your vehicle purchase. However, if there is outstanding finance on your part exchange this will have to be settled by us as part of the transaction. Any amount left after settlement of your finance can be used towards your deposit.

What happens if my part exchange is worth more than the vehicle I want to purchase?

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If your vehicle is valued more than the vehicle you would like to purchase and there is no outstanding finance on it, we will happily give you back the difference. This would be paid to you after taking delivery of your new vehicle.

Is the valuation you give me for my part exchange guaranteed?

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​Yes, assuming you have described your part exchange accurately. We would advise you read our terms and condition in relation to part exchange as the dealership have a right to review the price if the vehicle is not as described.

Can I remove my part exchange from my order at any time?

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Yes, you can remove your part exchange from your order at any time prior to your vehicle handover. You will though have to allow for any adjustment in your quotation if your part exchange was being used towards your deposit.

What items do I need to provide with my part exchange?

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​You will need to hand over your part exchange vehicle on delivery or collection of your new vehicle. At the same time, you must give us the following; logbook (V5 registration certificate), service history, MOT Certificate (if applicable) and all spare key sets. You will be notified prior to your handover if we require any items in addition to the above.

Cancelling An Order

I would like to cancel my order ?

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Please refer to our terms and conditions regarding our cancellation policy.

Cancelling an online reservation fee:

If you have reserved a vehicle and you decide you do not wish to progress, you can request a refund of your reservation fee by contacting the dealership stocking the vehicle you have reserved. You will be required to put your request in writing for our records.

Your payment will be refunded within 5 to 10 working days.

Cancelling an online order that you have paid for in full:

You can cancel an order that you have paid for in full online at any time before delivery. Please notify us of your decision by sending a clear written statement of your intent to the dealership that you placed your order with. Our sales team will liaise with you and process the cancellation.

Please see our terms and conditions regarding cancelling a vehicle post-delivery or cancelling finance.

What should I do if I do not like the vehicle?

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If you decide you do not want to keep the vehicle post delivery you have 14 days to inform us in writing. Please see our terms and conditions for further details on this matter.


Handover Of My New Vehicle

Can I amend my delivery and collection day after I have placed my order?

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​Yes you can amend your delivery and collection day by simply speaking to the dealership.

Can you deliver if I don’t live locally to the dealership?

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Yes we can deliver to your door. During the online buying process you will be asked to select collection or delivery and we are happy to be flexible to suit your requirements. For example you may prefer to fly up to see the vehicle or you may wish to have a driver deliver the vehicle to you.

The costs for delivery vary dependent on the distance that the vehicle needs to travel for delivery to your preferred location and the dealership will be happy to discuss options with you. Please note there is no charge for collection at the dealership.

Any delivery charge must be paid up front and please note that there is a lead time of 10 days for delivery.