We continue to pay close attention to the guidance issued by the Prime Minister and First Minister of Scotland while also taking into account the service and maintenance demands of all key workers, as well as attending to safety related issues on our customer cars, which have been considerably more than we had initially anticipated.
In light of this we have been using our lockdown time wisely and considering how we can continue to support customers with their motoring needs while safeguarding their wellbeing and importantly, ensuring our colleagues feel comfortable and confident while at work.
Our Protective Measures
We have implemented protective measures in line with the government’s guidelines. All staff will have protective clothing and we have provided online training to ensure they know how to keep you and themselves safe. In our dealerships we have installed protective screens on all desks, positioned social distancing graphics to remind us of the 2m rule, placed sanitisation points throughout the dealership and so much more. Click here to find out how we are working to keep you safe when you visit one of our businesses.
From the 11th May we are opening further aftersales centres, which is in line with government advice, to respond to safety related customer demand. We have selected sites to broaden our geographical spread and minimise the distance that customers must travel. If you wish to know where our aftersales hubs are located, please click here. Please note our sales showrooms still remain closed until further notice.
Contactless Service Programmes
We have reviewed all our standard processes to ensure that wherever possible we can offer you a normal service but ensure you have peace of mind when doing business with us.We have adjusted our Service While You Wait and Collection and Delivery programmes but also introduced an Express Safe Service allowing you to simply drop your keys and go – all to keep your vehicle safe and keep you on the road. To book a service call 01224 677 877 and click here to view our contactless service options.
If you are considering buying a new or used car – you can now do so from the comfort of your own home. All our new and used stock is now viewable on our website where you can buy outright, apply for finance, or reserve your vehicles on our e commerce platform. It is safe, secure and easy to use with just four easy steps to your next dream car. We have planned a dealership contactless handover service which we will put in place once our showrooms are open, in the meantime we are offering contactless home deliveries, so you can have complete peace of mind that your car is sanitised. To browse our new and used stock click here.
We appreciate we are all living in challenging times and we are keen to continue to offer a personal customer experience, aimed at making your life a little easier. Our home-based sales teams can offer video appointments, home delivered test drives and much more to help you with your next vehicle choice. Once you have made your decision, we can also bring your car to you with our home delivery service. Please just ask and we will do all we can to help while ensuring we are adhering to the rules stipulated by the government.
We would like to thank you for your continued support and patience as we navigate this difficult time and we will endeavour to keep you informed as we continue to monitor the governments announcements and adapt our business plans accordingly.
Stay safe and please get in touch if we can help you with any of your motoring needs.